Client: Various organisations

Sector: Commercial property

For the most part, our skilled technicians work behind the scenes. It's our job to make sure that customers' site assets operate in the most efficient and cost-effective manner and that office premises deliver continued comfort to their occupants. Essentially all the things that are taken for granted such as hot and cold water, lighting, temperature control and air conditioning are carefully managed, maintained and controlled by us to deliver optimum performance for our clients

Dave Saxton, Managing Director - HFL Building Solutions

Background

Commercial properties encompass a myriad of different operations, from call centres to general office buildings. Most comprise several floors, rooms, offices or areas, each with differing requirements and fluctuations in demand for services. The requirements are dependent on use, occupancy and other external factors.

HFL Building Solutions has a solid reputation for delivering efficient and costeffective management, operations and solutions for technically complex buildings and maintaining the environment within them. As experienced service providers, we hold several long-term building management contracts with high-profile customers such as Tarmac, Savills, Deloitte Drivers Jonas, Property Serve, GVA, Allied London (Spinningfields) and Acuity.

Requirements

Requirements vary from customer to customer, which is why we provide a range of service solutions, from scheduled maintenance to emergency response. Our core strengths lie in the management and maintenance of heating and ventilation; refrigeration and air conditioning, lighting (including emergency lighting); water hygiene, plumbing and public health; mechanical and electrical services; and building management systems. Other services include electrical testing services, computer-compatible fire alarm servicing and gas services, to name but a few.

Our experienced engineers have also worked closely with clients in developing specialist predictive maintenance and risk management programmes for improved asset management. These include: energy and waste management; refurbishments and alterations; voice and data cabling; landscaping and grounds; safety systems; cleaning; fabric maintenance and energy audits and management.

Our response

Commercial building clients can rely on us to provide a service bespoke to their particular requirements. Whether this takes the form of a permanent on-site presence, mobile maintenance service or a combination of the two, the diverse skill-sets amongst our teams mean that we are able to provide exactly the right people for each contract, at the appropriate level of expertise.

Even our most experienced engineers undergo regular training to ensure that they are kept up-to-date with the latest systems and that HFL Building Solutions' capabilities continue to be 'best in class'. In addition we believe that familiarisation with customers' individual systems is important, so we always strive to supply dedicated engineers to ensure rapid response and continuity.

Delivering optimum performance means not only managing the various systems in a consistent and effective manner, HFL Building Solutions also works hard to achieve and surpass environmental targets and ensure compliance with current legislation.

Results

The fact that we have secured so many permanent contracts stretching back over several years is testament to our ability. We work to agreed Key Performance Indicators and provide robust management reporting to all customers via our dedicated client management teams.

We believe our service delivery is second-to-none. In addition to our dayto-day activities, we operate an emergency response service 24 hours per day, 365 days per year. This provides specialised back-up support within guaranteed response times to ensure restoration to normal working order as swiftly as possible.

Working with HFL Building Solutions is a real pleasure. They are always working hard to deliver to key KPIs at a high standard of service. Our systems are maintained in a planned and methodical fashion by a team of skilled engineers, who equally react to daily requirements quickly and efficiently. Our relationship has gone from strength to strength and we now consider them to be a trusted business partner.

Anthony Watson, Director of Operations - Capital Properties

To find out how HFL Building Solutions can help you and your business get in touch today.

Download

Please download a copy of the case study.

Commercial Buildings Case Study

Our downloads are in PDF format. Adobe Acrobat Reader will be required to view.

Need help or advice:

Contact Marcus Savile

0844 980 2218

msavile@hflbuildingsolutions.co.uk

© Copyright HFL Building Solutions Limited 2011, Freeman House, Orbital 24, Oldham Street, Denton, Manchester M34 3SU.
Registered in England No. 05595234. VAT Registration No. 946 2441 18.
Part of The Haden Freeman Group.