Keep running smoothly

A company you can rely on to deliver

Whatever type of business you operate, you can rely on HFL engineers to keep everything running smoothly and to optimum efficiency. Dependent on your service contract, our professionals are either on site permanently or when required for planned maintenance or emergency repairs.

Each technician is fully-trained both on the equipment he is maintaining and also in the current legislation surrounding it. He operates from a mobile van which is fully equipped with all the parts, spares and tools he needs to undertake a speedy and effective repair, should this be necessary.

In addition our 24 hour help desk gives customers added reassurance should they require our assistance out of hours. Just one call will guarantee a technician on site within the contracted time.

Handheld Technology

The over-riding expectation of the system is a key-once approach, real time integration, less paperwork with improved process flow, time to invoice and a reduction in administrative effort.

Engineer's receive tasks electronically via a hand held device and, on acceptance, can log time and materials to a call, capture the customers signature, as well as book expenses which means that the appropriate information can feed directly into the payroll and HR modules eliminating the need for paperwork processes.

One of the main business concerns is engineer allocation and loading. The system dynamically schedules engineer calls matching the correct engineer to a job using a list of criteria including, skills required, location and response times. The system also suggests the best route to cover allocated tasks, always working from the engineer's home location for first and last call. The tasks are allocated and the engineer receives notification on his hand held device. Monitored in the real time the system can re-allocate tasks if an engineer is held up or delayed.

With information able to be delivered over the internet using a portal, customers as well as employees will be able to access a great deal of information remotely from anywhere.

To find out how HFL Building Solutions can help you and your business keep running smoothly get in touch today.

© Copyright HFL Building Solutions Limited 2011, Freeman House, Orbital 24, Oldham Street, Denton, Manchester M34 3SU.
Registered in England No. 05595234. VAT Registration No. 946 2441 18.